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مدیریت اجرایی علوم تحقیقات کرمانشاه ( ورودی های سال 1389 ) - مقاله در خصوص TQM از سایت: Sciencedirect.com
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مقاله در خصوص TQM از سایت: Sciencedirect.com

The strategic management of information technology in UAE hotels: An exploratory study of TQM,next term SCM, and CRM implementations

Abdelkader DaghfousCorresponding Author Contact Information, a, E-mail The Corresponding Author and Reza Barkhi1, a, E-mail The Corresponding Author ]

aAmerican University of Sharjah, School of Business and Management, P.O. Box 26666, Sharjah, UAE


Available online 13 June 2009.

Abstract

Although IT applications in the hotel industry have largely been devoted to the handling of routine operational problems, it has become increasingly evident for hoteliers that proactively incorporating IT into their services, operations, and strategy is a key element in their quest for service excellence and high profits. Based on a recent survey of IT applications and challenges in four- and five-star hotels in the UAE, this study presents the findings of an exploratory empirical investigation in this understudied, yet one of the fastest growing tourist destination in the world. Insights and recommendations for hotel managers in the region are, thereafter, drawn from the findings.


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  • دوشنبه یکم آذرماه سال 1389
  • نظرات -
  • مصطفی محمدیان

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